Warranty Information
Comprehensive protection for all your KONEX devices
12-Month Limited Warranty
Every device purchased from KONEX comes with our comprehensive 12-month limited warranty, giving you confidence and protection for your investment.
Hardware Defects
Coverage for manufacturing defects and component failures
Battery Performance
Battery health above 80% capacity guaranteed
Screen & Display
Dead pixels, screen malfunctions, and display issues
Functionality
All buttons, ports, and features working as intended
What's Covered
- Manufacturing defects in materials and workmanship
- Hardware component failures under normal use
- Battery performance issues (capacity below 80%)
- Screen defects and display malfunctions
- Button and port functionality issues
- Camera and sensor failures
- Audio system malfunctions
- Charging port defects
- Speaker and microphone issues
- Connectivity problems (Wi-Fi, Bluetooth)
- Software-related hardware failures
- Premature component wear
What's Not Covered
- Accidental damage (drops, impacts, crushing)
- Water damage or liquid exposure
- Damage from unauthorized repairs or modifications
- Cosmetic wear and tear (scratches, dents)
- Normal battery degradation over time
- Software issues not related to hardware
- Loss or theft of the device
- Damage from misuse or abuse
- Unauthorized software installation
- Damage from third-party accessories
- Devices purchased from unauthorized sellers
- Warranty void if device is jailbroken
How to Claim Your Warranty
Contact Support
Reach out to our support team via email, phone, or live chat with your order number and issue description.
Device Assessment
Our team will assess your device issue and determine if it's covered under warranty.
Repair or Replacement
We'll repair your device or provide a replacement. Shipping is free both ways.
Repair Service Warranty
All repairs performed by KONEX come with a 90-day warranty covering:
- Parts and labor for the specific repair performed
- Replacement of defective replacement parts
- Re-performance of repair if the original repair fails
- Free return shipping for warranty claims
Additional Information
Warranty Period
Warranty begins from the date of purchase and is valid for 12 months. Keep your receipt or order confirmation as proof of purchase.
Transferability
Warranty is transferable to the new owner if you sell your device, as long as you provide the original proof of purchase.
Support
Warranty Support: warranty@konex.com
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM PST